I rented a car through Booking.com. I needed to change the pickup time from...

GetHuman-tracybio's Refund My Booking issue with Booking.com from February 2020

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The issue in GetHuman-tracybio's own words
I rented a car through Booking.com. I needed to change the pickup time from ******* @ **pm to ******* @ *pm. The website wouldn't change it, saying there was no car available. So I tried to cancel. The webpage saud there would be a charge for the cancellation, even though the confirmation email said free cancellation. I have a screenshot. When I arrived at the airport, I figured I would call the number given to pick up the car. I called twice and there was no answer. So I rented a car from another company. When I looked at my bank account, I saw that Booking.com charged me for that car. I have screenshots of the confirmation and the pick up time, etc. I tried to call Booking.com and I couldnot get a customer service person because I only have my booking *. They asked for a PIN *, but there is none on my confirmation email.

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Refund My Booking issue
Reported by GetHuman-tracybio
Feb 21st, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 13391 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman-tracybio started working on this issue
Feb 21st 2:09pm