I rented a car through Booking.com. I needed to change the pickup time from...

GetHuman-tracybio's Refund My Booking issue with Booking.com from February 2020

Help with my Booking.com issue
First: share to improve GetHuman-tracybio's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-tracybio's own words
I rented a car through Booking.com. I needed to change the pickup time from ******* @ **pm to ******* @ *pm. The website wouldn't change it, saying there was no car available. So I tried to cancel. The webpage saud there would be a charge for the cancellation, even though the confirmation email said free cancellation. I have a screenshot. When I arrived at the airport, I figured I would call the number given to pick up the car. I called twice and there was no answer. So I rented a car from another company. When I looked at my bank account, I saw that Booking.com charged me for that car. I have screenshots of the confirmation and the pick up time, etc. I tried to call Booking.com and I couldnot get a customer service person because I only have my booking *. They asked for a PIN *, but there is none on my confirmation email.

GetHuman-tracybio did not yet indicate what Booking.com should do to make this right.

How GetHuman-tracybio fixed the problem

We are waiting for GetHuman-tracybio to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Refund My Booking issue
Reported by GetHuman-tracybio
Feb 21st, 2020 - 8 months ago
Not resolved
Seen by 9 customers so far
Similar issue to 13391 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-tracybio started working on this issue
Feb 21st 2:09pm