I made a car rental in cancun, Mexico for January **-**th with America. We were picking...

GetHuman-denysean's Refund My Booking issue with Booking.com from January 2020

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The issue in GetHuman-denysean's own words
I made a car rental in cancun, Mexico for January **-**th with America. We were picking up the car when we ran into all kinds of problems. We had to call our bank in Canada for insurance approval. We could not get through on our phones. Could not hook up to america’s Wifi and they would not let us use their phone for a toll free number. They then proceeded to want to charge us an extra ***. USD for their insurance. We refused. We did not pick up the car. When I arrived at the hotel, I phoned booking.com to cancel. I was told that I had to wait until the full reservation dates were past. The agent checked to see that I didn’t pick up the car and was to put it on my file. We have since been charged for the rental. The reference number is *********. I would like the charge reversed since we never received the car and had so much trouble with this company.

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Booking.com

Refund My Booking issue
Reported by GetHuman-denysean
Jan 28th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 14223 others
0 customers following this

Timeline

GetHuman-denysean started working on this issue
Jan 28th, 2020 4:58pm
GetHuman-denysean indicated the issue is not fixed yet.
Jan 29th, 2020 10:03pm
GetHuman-denysean indicated the issue is not fixed yet.
Jan 31st, 2020 4:59am

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