I made a car rental in cancun, Mexico for January **-**th with America. We were picking...

GetHuman-denysean's Refund My Booking issue with Booking.com from January 2020

Help with my Booking.com issue
First: share to improve GetHuman-denysean's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-denysean may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-denysean's own words
I made a car rental in cancun, Mexico for January **-**th with America. We were picking up the car when we ran into all kinds of problems. We had to call our bank in Canada for insurance approval. We could not get through on our phones. Could not hook up to america’s Wifi and they would not let us use their phone for a toll free number. They then proceeded to want to charge us an extra ***. USD for their insurance. We refused. We did not pick up the car. When I arrived at the hotel, I phoned booking.com to cancel. I was told that I had to wait until the full reservation dates were past. The agent checked to see that I didn’t pick up the car and was to put it on my file. We have since been charged for the rental. The reference number is *********. I would like the charge reversed since we never received the car and had so much trouble with this company.

GetHuman-denysean did not yet indicate what Booking.com should do to make this right.

How GetHuman-denysean fixed the problem

We are waiting for GetHuman-denysean to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Refund My Booking issue
Reported by GetHuman-denysean
Jan 28th, 2020 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 14223 others
0 customers following this


GetHuman-denysean started working on this issue
Jan 28th, 2020 4:58pm
GetHuman-denysean indicated the issue is not fixed yet.
Jan 29th, 2020 10:03pm
GetHuman-denysean indicated the issue is not fixed yet.
Jan 31st, 2020 4:59am

Moving? Set Up Services in 1 Call

Our free concierge service can find the best deals across telecom providers in your new zip code and making sure your services arrive on the same day. Talk to a live person seconds from now who can do price comparisons for you and get a date that works for you!

Call Toll-Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians