We booked a room in a hotel, but since we arrived we are facing a lot of problems. The...

GetHuman4087816's Refund My Booking issue with Booking.com from December 2019

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The issue in GetHuman4087816's own words
We booked a room in a hotel, but since we arrived we are facing a lot of problems. The staff is compound by teenagers that don’t speak English at all and we can’t communicate. The room was totally dirty, they didn’t change the sheets and it was a lot of ***** on our sheet. After almost two hours trying to explain that they needed to change the sheets for a new one they send a boy with one new sheet and he was putting the sheet on top of the pillows and cushions. We needed to help him and do it. We asked for other sheet to cover ourselves and nobody understood, so we had to sleep without cover. We arrived around *:** pm after almost ** hours travelling, we were so tired that we just slept. In the morning we was supposed to have breakfast at the room (as we paid for), but again the staff didn’t knew anything about breakfast. After ** minutes another boy came and try to explain (in hindi) that the breakfast it was going to be served in the restaurant in ** minutes (in the paper in room it was saying that the breakfast it’ll be ready at *:** am with two different types, of course this doesn’t happened). We waited and they back with food, but a very dirty and musty juice bottle, we couldn’t drink the orange juice. All plates and cups was dusty. *All the time we tried our best to communicate in a gentle way, but they really didn’t understand English. At some point the manager arrived but he didn’t talk with us. I tried to not feel bad and be calm, but we paid a lot for a room that was dirty, for a bed that we had to change the sheets ourselves and for a breakfast without the slightest hygiene. We have stayed in some hotels in India, all booked by bookings.com, but this one was not only the worst, but it did not provide the agreed. In return for the payment we should be given a minimally acceptable place to sleep and morning food without worrying. What we received was having to work in place of the staff and have a very hardship in communicate. Other than that every time someone on staff tried to communicate with us the other six boys would laugh back disrespectfully. *I really understand that they have no preparation or skills, I understand that they cannot communicate and I understand that it is difficult to relate to someone from outside their country, but we paid for the least that was not done and had to bear the consequences of need to demand the minimum, which unfortunately was not given to us.*We tried to contact bookings.com but we didn’t found a possibility to do it on app, the only option given was to contact the property (that in this case couldn’t understand us).

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Refund My Booking issue
Reported by GetHuman4087816
Dec 13th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 14213 others
0 customers following this

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