Booking ref ********** *Ref call made to your help desk on ******** (Florida time). Due...

GetHuman4088919's Complaint About My Stay issue with Booking.com from December 2019

Help with my Booking.com issue
The issue in GetHuman4088919's own words
Booking ref ********** *Ref call made to your help desk on ******** (Florida time). Due to circumstances out of our control we were unable to access the accommodation at Penthouse * Lovers Key Beachclub **** Estero Boulevard Fort Myers Beach FL***** USA. The gate code we received was incorrect. We tried unsuccessfully to contact the agent*owner Gina. It was late at night and there was nobody available onsite to assist us. We had no choice but to call yourselves for assistance as you can confirm from your records.The issue was finally resolved by pure chance when a resident within the gated community gave us his access code. The call to yourselves and the internet usage on our mobile phones incurred charges of £** in mobile data and £** .**. We always disable our mobile data when in the USA. We would ask that you reimburse us for the full costs as the situation was not our fault. After ** hours of travel the stress of not gaining access for in excess of * and a half hours and the ensuing worry of what we were to do so far from home caused us considerable distress . We look forward to a timely response in your conduit this matter.

GetHuman4088919 did not yet indicate what Booking.com should do to make this right.

How GetHuman4088919 fixed the problem
Useless site, no help whatsoever
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Booking.com

Complaint About My Stay issue
Reported by GetHuman4088919
Dec 13th, 2019 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 14208 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4088919 started working on this issue
Dec 13th, 2019 12:10pm
GetHuman4088919 confirmed the issue is fixed. Hooray!
Dec 13th, 2019 12:16pm