I was charged ***.** even though I canceled my reservation in a timely manner. I was on...

GetHuman4026664's Refund My Booking issue with Booking.com from December 2019

Help with my Booking.com issue
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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman4026664's own words
I was charged ***.** even though I canceled my reservation in a timely manner. I was on the phone with a Representative last week who was supposed to send me a email but never did. I am taking care of this for a family member. It's ridiculous to me that she was charged by the hotel but never stayed.*The reservation was for September *-** cancelled on August **, ****. I do have an email on her phone showing the cancellation that Booking.com sent. It states booking.com ****.***.*** Pin ****. Then it states the link is expired not sure what that means. The next email received states Sorry need to cancel reservations for sept *-** laurette key west. I am confused to why she is being charged?

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How Do I Delete My Booking.com Business Account?Can I Make Changes to a Booking.com Reservation?How Do I Cancel My Booking.com Reservation?What Do I Do If I Was Charged Twice by a Hotel on Booking.com?How do I submit feedback or make a complaint to Booking.com?
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Booking.com will not allow us to cancel our reservation even though it is ** hour...I need to cancel my reservation through booking.comI have a reservation at Hadthong hotel though Booking.com with confirmation...I need to cancel a booking.com reservation *********** for ***-*** at the Hawaiia...Cancellation of your Booking.com Reservation - Ref: **********Correction on the c...Would like to cancel reservations at booking.com they are trying to charge me...I had a reservation with Booking.com and thought I cancelled it, but in actuality...I tried to cancel my booking.com reservation at the askania hotel in Prague by ca...I am trying to cancel a reservation. *Booking.com doesn’t recognize my email.
FIX: They called me and resolved the issue right away.please contact me asap to cancel a reservation for booking.com
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Booking.com

Refund My Booking issue
Reported by GetHuman4026664
Dec 2nd, 2019 - a year ago
I have an issue with Booking.com too
Fixed
Seen by 10 customers so far
Similar issue to 13907 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman4026664 started working on this issue
Dec 2nd, 2019 5:49pm
GetHuman4026664 indicated the issue is not fixed yet.
Dec 3rd, 2019 5:55pm
GetHuman4026664 confirmed the issue is fixed. Hooray!
Dec 3rd, 2019 5:55pm