I received an email that someone accessed my account and was advised to change my passw...

GetHuman3991914's customer service issue with Booking.com from November 2019

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman3991914's own words
I received an email that someone accessed my account and was advised to change my password. I did, but received another email the following day that someone again accessed my account. I am very annoyed because there is absolutely no way to reach customer service via telephone without a confirmation. When I put in my concern into the help section of your website it then says it would be better to call but again, I am not able to get through without a confirmation. It does not seem that security is a priority.

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Booking.com

Customer service issue
Reported by GetHuman3991914
Nov 25th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 13645 others
0 customers following this

Timeline

GetHuman3991914 started working on this issue
Nov 25th, 2019 3:44pm

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