Hello. I booked a hotel last week through booking app and it was supposed to be a good...

GetHuman-kpcb's Refund My Booking issue with Booking.com from November 2019

Help with my Booking.com issue
First: share to improve GetHuman-kpcb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-kpcb may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-kpcb's own words
Hello. I booked a hotel last week through booking app and it was supposed to be a good hotel however it was terrible. The door didn’t locked, it wasn’t working, it was dirty, the attention was terrible and there was no security at all. I didn’t stay but I paid cash for * hours (before hour check in started at *pm) **We need a refund.*My name is Karen and my mail *****@***.com. I’ve wrote to you since November **th the day we arrived. We didn’t stay there.

GetHuman-kpcb did not yet indicate what Booking.com should do to make this right.

How GetHuman-kpcb fixed the problem

We are waiting for GetHuman-kpcb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Refund My Booking issue
Reported by GetHuman-kpcb
Nov 19th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 24499 others
0 customers following this

Timeline

GetHuman-kpcb started working on this issue
Nov 19th, 2019 1:49pm
GetHuman-kpcb indicated the issue is not fixed yet.
Nov 19th, 2019 8:30pm