trying to notify booking.com that I have cancelled this booking with the hotel.

GetHuman3961242's Refund My Booking issue with Booking.com from November 2019

Help with my Booking.com issue
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Before contacting them, items GetHuman3961242 may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3961242's own words
Notify you that the above booking has been cancelled with the hotel ... My son who is ** years old made a booking not realising it was a confirmed booking. And he does not have a credit card.*I have spoken to the property Litore Luxury living in Zante.*And they have cancelled the booking their end.*But I am unable to get through to booking.com to continue this cancellation process as your lines are constantly busy.*He has no confirmation number or pin code but his email*is *****@***.com*Please could you email me that you have received this cancellation once you have liaised with the property which as I say they have cancelled their end.

GetHuman3961242 did not yet indicate what Booking.com should do to make this right.

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Booking.com

Refund My Booking issue
Reported by GetHuman3961242
Nov 19th, 2019 - a year ago
Not resolved
Seen by 17 customers so far
Similar issue to 24479 others
0 customers following this

Timeline

GetHuman3961242 started working on this issue
Nov 19th, 2019 10:05am
GetHuman3961242 indicated the issue is not fixed yet.
Nov 22nd, 2019 10:21am

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