Hi. I have booked a hotel at midnight ********** at ALoft Hotel for the purpose of taki...

GetHuman3958599's customer service issue with Booking.com from November 2019

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The issue in GetHuman3958599's own words
Hi. I have booked a hotel at midnight ********** at ALoft Hotel for the purpose of taking a rest there until noon **********. Booking.com shows that my reservation is from ********** to **********. However, when I got to the hotel, I was told that my reservation wouldn’t be available until *pm, ***** and that to contact Booking.com for cancellation. Once booking.com confirms the cancellation, the hotel will cancel my reservation free of charge. Here is my reservation details:*Confirmation Number:************Please advise. Thank you.

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Customer service issue
Reported by GetHuman3958599
Nov 18th, 2019 - a year ago
Not resolved
Seen by 6 customers so far
Similar issue to 24429 others
0 customers following this


GetHuman3958599 started working on this issue
Nov 18th, 2019 8:56pm