Hello dear administrators of Booking.com,**I am Shovkat from Uzbekistan and am writing...

GetHuman-shkomilj's customer service issue with Booking.com from November 2019

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The issue in GetHuman-shkomilj's own words
Hello dear administrators of Booking.com,**I am Shovkat from Uzbekistan and am writing you kindly to ask one important thing. I stayed in "Shohrud Hotel" in Bukhara, Uzbekistan and it was a wonderful stay. The hotel is family run. Me and my collegues were treated with love there.**What I am about to ask you is that on booking.com the location of the hotel is not correct and it is showing *kms away from where it is actually located. When I checked in I told to an owner of the hotel and old man (wonderful owner) said that they know about that and they tried a lot to make it correct but as they do not understand much about internet and such they could not change the location from the website. They also told me that they might be loosing many possible guests*clients for that reason. **Last Friday I helped them by using their personal booking.com profile and send a letter asking to solve that problem. Unfortunately, no reply were got or correction were made. So, please I KINDLY ask you to take a look at this issue and give them your helping heands please. **Please, do not hesitate to contact me at anytime if you have any questtions.**Best Regards,*Shovkat Komiljonov*************** (WhatsApp)******@***.com

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Booking.com

Customer service issue
Reported by GetHuman-shkomilj
Nov 18th, 2019 - a year ago
Not resolved
Seen by 9 customers so far
Similar issue to 24491 others
0 customers following this
Items needed
Name on the booking
Booking reference
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Timeline

GetHuman-shkomilj started working on this issue
Nov 18th, 2019 9:12am
GetHuman-shkomilj indicated the issue is not fixed yet.
Nov 18th, 2019 1:33pm
GetHuman-shkomilj indicated the issue is not fixed yet.
Nov 19th, 2019 9:34am
GetHuman-shkomilj indicated the issue is not fixed yet.
Nov 22nd, 2019 4:33am

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