We book a place at booking.com. *Our stay at the place we booked was cancelled, and the...

GetHuman3915046's customer service issue with Booking.com from November 2019

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The issue in GetHuman3915046's own words
We book a place at booking.com. *Our stay at the place we booked was cancelled, and they relocated us to Downtown Toronto, where we did not want to be. We were told, as compensation, that we would get a free parking spot. That spot was taken, and we had to find parking elsewhere and pay for it. It took about an hour to contact the company and figure out what to do. **We were told we would get reimbursement for the nighttime parking, but when we called in the morning, they said that they wouldn’t even do that. **On top off all of that, there were scuff marks all over the walls, a small amount of garbage left by the previous people, and dark marks on the floor around the toilet. *Cleanliness was our number one priority for our stay, so this was very disappointing. **We would like compensation for all of these issues, such as payment for the parking spot or reimbursement of the money we paid for the stay.

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Booking.com

Customer service issue
Reported by GetHuman3915046
Nov 10th, 2019 - 2 years ago
Not resolved
Seen by 29 customers so far
Similar issue to 30150 others
0 customers following this

Timeline

GetHuman3915046 started working on this issue
Nov 10th, 2019 4:35pm