I need to cancel a reservation I made earlier this week (stated free cancellations). T...

GetHuman3907273's Refund My Booking issue with Booking.com from November 2019

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Before contacting them, items GetHuman3907273 may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3907273's own words
I need to cancel a reservation I made earlier this week (stated free cancellations). The reservation was made for Comfort Inn Maingate, Celebration, Orlando, FL, Nov **-**. I wrote down the confirmation * *********, and confirmed reservation with with hotel. I didnt write down the PIN though. I have searched my regular email and junk*spam email and nothing from booking.com. The hotel states I need to cancel through booking.com. I can't reach a person through the booking.com customer care without knowing both the confirmation number AND the PIN number. I don't know how to find out the PIN number without speaking to someone. Yesterday I was able to request a resend for this info to my email but didn't receive one. (*****@***.com) I can't find how to make that same request again. So, I need to cancel my reservation but because of booking.com automated system, I am unable to do so. Kind of stuck. I'm hoping someone can help me with this soon. Thank you very much.*Jennifer*Gary Folkert****-***-**********@***.com

GetHuman3907273 did not yet indicate what Booking.com should do to make this right.

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Booking.com

Refund My Booking issue
Reported by GetHuman3907273
Nov 8th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 29982 others
0 customers following this

Timeline

GetHuman3907273 started working on this issue
Nov 8th, 2019 8:25pm

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