We were contacted by the owner of a property in Gatineau Quebec telling us that the pro...

GetHuman3847391's Refund My Booking issue with Booking.com from October 2019

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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3847391's own words
We were contacted by the owner of a property in Gatineau Quebec telling us that the property we booked was not available as indicated on your site and to request a full refund as we are unable to stay there.**The booking number is:*********** booked from Oct **st to Nov * checkout.**See message below sent yesterday by the owner.**booking.com*Confirmation number: ************You got a message about your request*Guest Suite next to Gatineau Park said:**Check-in time * Rejected*Guest Suite next to Gatineau Park*Oct ** * Nov **Details:*Check-in: **:** - **:***We're sorry to inform you that the property is unable to arrange this for you during your stay.*Additional details:*"Hello Gunnar, There appears to be an issue with the Booking.com system at the moment. Our space is not available on the dates requested. Sorry about that. Urooj"*Reservation Details**Guest name:*Gunnar Heiberg**Check-in:*Thu, Oct **, ******Check-out:*Mon, Nov *, ******Property Name:*Guest Suite next to Gatineau Park**Booking Number:*************Total guests:****Total rooms:****How would you rate the communication from Guest Suite next to Gatineau Park?*Poor*Okay*Great*Share your feedback with Booking.com*** Copyright Booking.com *****This email was sent by Booking.com**Booking.com will receive and process replies to this email as set forth in the Booking.com Privacy Statement. The content of the message from Guest Suite next to Gatineau Park was not generated by Booking.com, meaning Booking.com cannot be held accountable for the content of the message.**Why did I receive this message?

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Booking.com

Refund My Booking issue
Reported by GetHuman3847391
Oct 29th, 2019 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 28998 others
0 customers following this

Timeline

GetHuman3847391 started working on this issue
Oct 29th, 2019 12:53pm

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