I canceled a reservation and received confirmation that it was cancelled however the ho...

GetHuman3843890's customer service issue with Booking.com from October 2019

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman3843890's own words
I canceled a reservation and received confirmation that it was cancelled however the hotel has not refunded payment.*It was at the Hton Double tree in Breckenridge Colorado the amount charged to my card is $***.** travel dates were in first week of July ****. *I made two reservation s for that week cancelled both and received cancellation confirmation from booking.com, so I'm not sure which is responsible for the charge on my Mastercard*The conf numbers in question are ********** pin **** and ********** pin *****I've tried calling Hilton and they will not assist me because it was made thru booking.com. *The charges appear on my Mastercard statement as hilton and not booking.com. they insist it is booking.com obligation to refund the charge.*I need a refund to my credit card for the $***.**.

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Booking.com

Customer service issue
Reported by GetHuman3843890
Oct 28th, 2019 - a year ago
Not resolved
Seen by 3 customers so far
Similar issue to 28936 others
0 customers following this

Timeline

GetHuman3843890 started working on this issue
Oct 28th, 2019 7:40pm

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