I really just need to figure out how to get a refund from this whole situation. **It ha...

GetHuman-tryanrob's Refund My Booking issue with Booking.com from October 2019

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The issue in GetHuman-tryanrob's own words
I really just need to figure out how to get a refund from this whole situation. **It has generally been a nightmare. **First of all, the website I booked through, booking.com (Im not sure if this is the same or not) charged my card without my permission. When I initially tried to make the reservation, I did not have the funds in my account which ended up being ok because my uncle was paying for it anyway since I was coming up for his wedding. Two or three days after this failed transaction, I put money into my bank account, and the funds for the reservation were automatically debited from my account without my knowledge or consent. **Secondly, I was not aware this was an off-site rental agency, which would’ve been fine, had I not had such an atrocious experience. The clerk was arguing with a couple when I first walked in about the same exact policies. Instead of hearing them, he lashed back out at them to the point he threatened to cancel their reservation because the lady simply asked for a receipt...yes, you read that correctly. **I was *th in line and there was only one man working. **When he got to me, I had even prepared myself that the holding fee was going to be an issue. When I simply inquired about the holding charge, he immediately combatively asserted himself. I gave him my card and he said it needed to be a credit card. When I said I didn’t have one, and only a debit card, he pointed at the door and told me to get back on the bus to the airport. I told him I was going to get card information from my uncle, and I stepped outside. When I came back with the card information, he said “oh we don’t take cards over the phone.” I argued back and asked why he let me do that. He told me I was “silly” He then told me we could use my debit card, which is really confusing, but I told him I didn’t have $*** on it. He then proceeded to ask me, “Well how much money do you have in your account?” I told him it was none of his business and he took offense to that and came out from behind the desk, called me silly again and yelled at me to get out and go back to the airport. We shared words, and yes, I was very angry because this is the most appalling situation I’ve ever dealt with a customer service representative. I got on the phone to wait for the bus and told my uncle this was a scam since he’s just asking me how much money I have on my card and that his seemingly strict policies wash away with a light morning afternoon shower. He heard me saying it was a scam and threatened me physically and started walking toward me. **After I got on the bus, I talked to the driver about the situation, and he told me it’s not the first time this has happened, and that this specific representative has also harassed him as well in the work place. **So in closing, I would like a refund and I would like this information to be sent directly to the owner*manager of Routes Rental in Atlanta. This man is a danger to customers and their business.

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Booking.com

Refund My Booking issue
Reported by GetHuman-tryanrob
Oct 28th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 28905 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-tryanrob started working on this issue
Oct 28th, 2019 5:52pm
GetHuman-tryanrob indicated the issue is not fixed yet.
Oct 28th, 2019 10:18pm

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