Dear Sir*Madam**I am writing this to request for waive on the fee for booking cancellat...

GetHuman-atarmuj's customer service issue with Booking.com from October 2019

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The issue in GetHuman-atarmuj's own words
Dear Sir*Madam**I am writing this to request for waive on the fee for booking cancellation which is not done by me.**I made a booking at Oyo *** D'grande Hotel for check-in on ** October **** at *pm. I already did my comfirmation booking with Oyo *** D'grande Hotel through WhatsApp as attached on this email. On my arrival at the hotel for check-in, the front desk told me that my booking was cancelled by booking.com. I was not aware of this due to inaccesible of my email cause of not having any local sim cards or data at that time. **Since it was peak period and getting a room last minit was not easy, I hastily made another booking through booking.com. When I checked on the location of the hotel, it was far from where I want to be which was Nagoya Hill, So I cancelled it. I could not find any Hotels available from booking.com around Nagoya Hill. **After walking around, found a hotel near D'grande hotel called Hotel Kolekta with only * room available so I decided to grab it before the room is sold out. When I check-in, I realise that Hotel Kolekta have alot of non local resident. After, I found out that they were all either refugee or asylum seeker, which i do not feel safe and comfortable to stay for the night. But unfortunately I do not have the privilege of getting another Hotel as peak period most hotel are fully booked. **I never had any issue using booking.com before this. This is the first time my holiday was unpleasant and this time I am really upset with booking.com treatment of cancelling my booking even though I already have made the confirmation with the Hotel. With this I really hope booking.com will waive off the cancellation fees of the booked hotels and look into this matter.**This is the confirmation number that I will be charged for cancellation fees.**Confirmation number:************Confirmation number:*************Regards,*Ahmad Tarmuji**** ********

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Booking.com

Customer service issue
Reported by GetHuman-atarmuj
Oct 27th, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 28794 others
0 customers following this

Timeline

GetHuman-atarmuj started working on this issue
Oct 27th, 2019 1:51pm
GetHuman-atarmuj indicated the issue is not fixed yet.
Oct 28th, 2019 2:13am

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