Dear, *I made a reservation through tour website * via my computer for Viena, hotel Kol...

GetHuman-didkach's Question About A Booking issue with Booking.com from October 2019

Help with my Booking.com issue
The issue in GetHuman-didkach's own words
Dear, *I made a reservation through tour website * via my computer for Viena, hotel Kolbeck, **.**-**.**. My name is Diana Hristova and my card is MasterCard, ending on ****. I made the reservation on **.**.****. Later on I did reservation for taxy from the airport to the hotel- I wrote down the reservation number - ********. I tried to verify my email address through your system, I pressed a few times send email verification but nothing happened. I tried to call you regarding my reservations and to confirm that everything is ok, but I don’t have my reservation number , so I can’t connect your support. Can you send me verification* mail , so I can confirm my email address: *****@***.com and confirmation that everything is ok with my reservations? *More details:***Confirmation number:I don't have it, I didn't write it down** PIN number: Katia***** Email address used to make the reservation: *****@***.com** Accommodation name and location: Hotel Kolbeck * Laxenburger Stra*e **, **. Favoriten, **** Vienna, Austria *https:**www.booking.com*hotel*at*kolbeck.en-gb.html?label*gen***nr-*DCAEoggI**AdIM*gEaBWIAQGYAQm*ARfIARTYAQPoAQGIAgGoAgO*AprJrO*FwAIB&sid*c*f*f**d*****bd**f*b*******a*f**&checkin*****-**-**&checkout*****-**-**&dest*id*-*******&dest*type*city&group*adults**&group*children**&hapos**&hpos**&no*rooms**&soh**&sr*order*popularity&srepoch***********&srpvid***ac****e*d*****&ucfs**&from*searchresults*highlight*room**no*availability*msg** Check-in and check-out dates: check in :**.**- **.***Thank you in advance *Diana

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How GetHuman-didkach fixed the problem
the automatic mail was wrong. We fixed it
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Booking.com

Question About A Booking issue
Reported by GetHuman-didkach
Oct 21st, 2019 - 3 years ago
Fixed
Seen by 9 customers so far
Similar issue to 28148 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-didkach started working on this issue
Oct 21st, 2019 9:43am
GetHuman-didkach confirmed the issue is fixed. Hooray!
Oct 21st, 2019 1:54pm
GetHuman-didkach confirmed the issue is fixed. Hooray!
Oct 21st, 2019 1:55pm

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