I booked what I thought was my own bedroom at a Youth Hostel in the lizard, Cornwall fo...

GetHuman3798688's Refund My Booking issue with Booking.com from October 2019

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The issue in GetHuman3798688's own words
I booked what I thought was my own bedroom at a Youth Hostel in the lizard, Cornwall for * nights but when I checked in and got the key it was for a shared dormitory. I did not stay a single night and handed back the key. I was told by the youth hostel that customers who book through booking.com often arrive expecting their own room and end up with a shared dormitory. I was unable to get a refund from the youth hostel and was advised to contact yourselves. My booking reference is **********. As a result I had to find alternative accommodation as I was *** miles away from home so going home was not an option. I genuinely feel that your website when booking this accommodation was very misleading. I would like a refund for the £** as I never stayed a single night. The youth hostel will be happy to confirm that I did not stay and could not offer me a refund.*I look forward to hearing from you.**Kind regards*Sarah Cullingworth

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Booking.com

Refund My Booking issue
Reported by GetHuman3798688
Oct 20th, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 28099 others
0 customers following this

Timeline

GetHuman3798688 started working on this issue
Oct 20th, 2019 4:26pm
GetHuman3798688 indicated the issue is not fixed yet.
Oct 20th, 2019 8:45pm
GetHuman3798688 indicated the issue is not fixed yet.
Oct 20th, 2019 9:27pm
GetHuman3798688 indicated the issue is not fixed yet.
Oct 22nd, 2019 11:59am
GetHuman3798688 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:01pm
GetHuman3798688 indicated the issue is not fixed yet.
Oct 23rd, 2019 11:07am
GetHuman3798688 indicated the issue is not fixed yet.
Oct 23rd, 2019 11:38am
GetHuman3798688 indicated the issue is not fixed yet.
Oct 25th, 2019 6:45am