I cancelled my hotel reservation for Saturday Oct. **th and it is still showing that I...

GetHuman-zachjewe's customer service issue with Booking.com from October 2019

Help with my Booking.com issue
The issue in GetHuman-zachjewe's own words
I cancelled my hotel reservation for Saturday Oct. **th and it is still showing that I gave a reservation. I did receive a cancellation last week. I keep calling ***.***.****. **I keep putting in my confirmation . * and tbe recording keeps asking for it. No one ever answers the phone. I need the cance this reservation, I am not Paying for it, you make it so hard to cancel! ! I have been trying for * week! !I am still on the phone wait g fir someone to answer and the recording keeps asking for my confirmation. *, I put it in ** times!! This is th he worst customer service!! **My name is gina Terilli please call me ***.***.**** or e mail *****@***.com.

GetHuman-zachjewe did not yet indicate what Booking.com should do to make this right.

How GetHuman-zachjewe fixed the problem
Horrible experience, it took over * week t ok cancel my * night hotel reservation. Iij will never use this site again. Yiu can NEVER reach a person. Boom dirt ed toy through the hotel.
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Booking.com

Customer service issue
Reported by GetHuman-zachjewe
Oct 19th, 2019 - 3 years ago
Fixed
GetHuman-zachjewe shared how to fix
Seen by 15 customers so far
Similar issue to 28016 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-zachjewe started working on this issue
Oct 19th, 2019 12:16pm
GetHuman-zachjewe indicated the issue is not fixed yet.
Oct 20th, 2019 12:14am
GetHuman-zachjewe indicated the issue is not fixed yet.
Oct 20th, 2019 12:14am
GetHuman-zachjewe indicated the issue is not fixed yet.
Oct 20th, 2019 12:15am
GetHuman-zachjewe indicated the issue is not fixed yet.
Oct 20th, 2019 12:17am
GetHuman-zachjewe confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 12:42pm
GetHuman-zachjewe confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 2:42am

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