Hi there. I made a reservation for Americas Best Value Inn online, and I specifically...

GetHuman3791510's customer service issue with Booking.com from October 2019

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The issue in GetHuman3791510's own words
Hi there. I made a reservation for Americas Best Value Inn online, and I specifically wanted to book a smoke-free, queen bed room in Macomb, IL, and I even typed this into the site. However, I somehow was given a reservation at the Americas Best Value Inn in Milpitas, CA. I never received an email with confirmation number, despite putting my email in when I made the reservation, so I had no way of knowing that my reservation was in a different location. I called the hotel in Milpitas, but the front desk person told me that they couldn't give me a refund and that they would charge me a cancellation fee. I asked whom I should contact, and he said I should contact booking.com to resolve the issue. I would like to receive a refund on my reservation.

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Customer service issue
Reported by GetHuman3791510
Oct 19th, 2019 - 3 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 27991 others
0 customers following this


GetHuman3791510 started working on this issue
Oct 19th, 2019 12:10am

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