I reserved a hotel via the American Airlines website at **pm last night. This morning...

GetHuman-baklarin's Refund My Booking issue with Booking.com from October 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-baklarin's own words
I reserved a hotel via the American Airlines website at **pm last night. This morning my sister told me she has already reserved OUR hotel for our trip. I called the hotel and they were happy to cancel my reservation - no charge-. BUT I was to talk to booking.com first. I have been emailing my request to the "reply" on my confirmation email only to learn that the hotel is getting my emails - not booking .com**My reservation was only ** hours old when I tried to cancel it. **I would LIKE to have the amount refunded back to my credit card so that we don't have duplicate reservations.**Can you refund my credit card please?

GetHuman-baklarin did not yet indicate what Booking.com should do to make this right.

How GetHuman-baklarin fixed the problem
I called booking.com (NOT an easy process - hard to find the phone number). BUT they were extremely helpful and resolved my issue in one phone call. They were awesome!
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Booking.com

Refund My Booking issue
Reported by GetHuman-baklarin
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman-baklarin shared how to fix
Seen by 6 customers so far
Similar issue to 27967 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-baklarin started working on this issue
Oct 18th, 2019 9:02pm
GetHuman-baklarin confirmed the issue is fixed. Hooray!
Oct 19th, 2019 1:41am
GetHuman-baklarin confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 6:53pm
GetHuman-baklarin confirmed the issue is fixed. Hooray!
Oct 22nd, 2019 10:01pm

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