Booking.com booked us the wrong hotel. We had booked a hotel in Colaba, Bombay but they...

GetHuman-carfour's customer service issue with Booking.com from October 2019

Help with my Booking.com issue
The issue in GetHuman-carfour's own words
Booking.com booked us the wrong hotel. We had booked a hotel in Colaba, Bombay but they booked us a hotel in Malad, a suburb of Bombay and over * hours away from Colaba. We have contacted Booking.com about this and although they responded that they would find a solution to our problem we have not heard from them. This was on October **, ****. *The hotel we initially wanted to book was Sea Palace Hotel in Colaba. The hotel they booked us in was Sai Palace Grand in Malad. *As we are from Quebec, Canada and have never been to India, we assumed that perhaps Sai was simply the Indian term for sea. *Booking did not advise us of this change of hotels, nor did they tell us that the hotel was over * hours from Colaba. We trusted Booking but feel that they are not acting correctly with us.*We've asked Booking to change our reservation (same dates: January **-Januuary **, ****) to Sea Palace Hotel in Colaba, Bombay, * single beds. *We also feel that Booking is running away from their mistake of booking us the wrong hotel.*Our reservation number is **********. *Both of us, Denise Fortier and Carol Balawyder have often used Booking.com for different trips both in the past and in the present and hope that this issue will be soon solved to our satisfaction.

GetHuman-carfour did not yet indicate what Booking.com should do to make this right.

How GetHuman-carfour fixed the problem
Yes, I did contact Booking.com by phone and the problem was resolved within ** hours. Our reservation in Malad was cancelled and we booked another hotel in Colaba.
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Booking.com

Customer service issue
Reported by GetHuman-carfour
Oct 18th, 2019 - 3 years ago
Fixed
GetHuman-carfour shared how to fix
Seen by 12 customers so far
Similar issue to 27943 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-carfour started working on this issue
Oct 18th, 2019 5:02pm
GetHuman-carfour indicated the issue is not fixed yet.
Oct 18th, 2019 6:14pm
GetHuman-carfour confirmed the issue is fixed. Hooray!
Oct 21st, 2019 3:11pm

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