A group of *of us arrived at Pension Villa adria in Fuengerola on Sunday *st September...

GetHuman-rinaroch's Complaint About My Stay issue with Booking.com from October 2019

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The issue in GetHuman-rinaroch's own words
A group of *of us arrived at Pension Villa adria in Fuengerola on Sunday *st September please ****. It was very late so just went to bed. The property should not be advertised for guests it is dirty, old fashioned, in very bad repair and infested with cockroaches, it is miles away from beach and shops. We were staying there under duress until Tuesday *rd September an incident occurred in our absence. * of our group were at the property. * adult, * teenagers and * little girl of ** with Downes Syndrome. The owners wife went crazy and roared and shouted at the kids for having minerals near the pool. She took all the tables away from garden and really upset the little girl and even the teenagers were upset when my two friends and I returned from the beach. I called the owner on his mobile and asked to meet him. We met in the garden and I explained what had happened. He never said anything or apologised for the upset. At this stage we had had enough both my friend and I had been bitten severely by mosquitoes in their garden and we decided we couldn't stay there any longer. The owner said he would refund me for the remaining nights which amounted to €*** Which I still have not received. We then went searching for alternative accommodation and dx duly rang Booking.com. This was approximately *pm at this stage. They eventually found us another property miles away in La Cala Crown Resorts. This accommodation cost a further €**** and taxis to this property cost over €*** to get a group of * there. I have an email from Booking.com saying if there were extra expenses involved in the move that they would compensate me. They have offered me a voucher for €** Which is an insult.

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Complaint About My Stay issue
Reported by GetHuman-rinaroch
Oct 18th, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 27899 others
0 customers following this

Timeline

GetHuman-rinaroch started working on this issue
Oct 18th, 2019 7:08am
GetHuman-rinaroch indicated the issue is not fixed yet.
Oct 18th, 2019 12:28pm
GetHuman-rinaroch indicated the issue is not fixed yet.
Oct 18th, 2019 12:37pm
GetHuman-rinaroch indicated the issue is not fixed yet.
Oct 19th, 2019 6:01pm
GetHuman-rinaroch confirmed the issue is fixed. Hooray!
Oct 20th, 2019 12:21am
GetHuman-rinaroch confirmed the issue is fixed. Hooray!
Oct 20th, 2019 12:41am
GetHuman-rinaroch indicated the issue is not fixed yet.
Oct 23rd, 2019 8:01pm

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