Our car hire which we made through booking.com booking number ********* we had Gold Ca...

GetHuman-franksic's customer service issue with Booking.com from October 2019

Help with my Booking.com issue
First: share to improve GetHuman-franksic's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-franksic may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-franksic's own words
Our car hire which we made through booking.com booking number ********* we had Gold Car the total cost was £**.** when we got to airport, Gold Car representative flatly refused to honour our agreement with yourselves, after arguing over an hour with him, I reluctantly had to accept a new booking (his terms) which cost us €*** I will try to find receipt so I can give you the exact amount. We also had to endure indication of a slow puncture no spare wheel or jack or compressor to fix the tyre which we put air in as the car showed low tyre pressure, but wasn't the case the car tyre was flat in the morning (which deflated next day, so had to call Gold Car, who kept us waiting hour on the phone saying the breakdown lorry would get in touch with us which they did not fuming we had to call my relative who came out managed to temporarily inflate tyre with his compressor it was night time he took us to a garage who again kept us waiting another hour then they repaired the puncture costing us €** we have receipt, I am not happy with your offer of giving me £**.** I think I should be reimbursed from Gold Car €*** which booking.com should be recovering from them to give back to us as we already had a legal contract out with you yourselves. We also had our own private insurance with Zurich. Covering us for the full collision waiver which is a legal document and they also refused to honour that so had to take out a full cover with Gold Car all in all a total disaster which ruined the holiday to start with. As I am a a active host, with yourselves for a number of years, hopefully you will resolve this matter and refund my money what is rightfully due to me. Hoping to hear from you shortly think you in advance regards Susan Sicurello and Frank Sicurello

GetHuman-franksic did not yet indicate what Booking.com should do to make this right.

How GetHuman-franksic fixed the problem

We are waiting for GetHuman-franksic to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Customer service issue
Reported by GetHuman-franksic
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 27858 others
0 customers following this

Timeline

GetHuman-franksic started working on this issue
Oct 17th, 2019 6:55pm
GetHuman-franksic indicated the issue is not fixed yet.
Oct 18th, 2019 8:04am
GetHuman-franksic indicated the issue is not fixed yet.
Oct 20th, 2019 8:05am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers