I made identical bookings at a hotel with confirmation emails arriving * min apart. **I...

GetHuman-kpercak's Refund My Booking issue with Booking.com from October 2019

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Name on the booking, Booking reference, and 4 digit PIN
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If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-kpercak's own words
I made identical bookings at a hotel with confirmation emails arriving * min apart. **I also received a message from Bookings.con later that day to change my password as it appeared my account had been compromised. **I believe this was a booking error and yet I am unable to get my payment back. **I tried calling but your site had incredible wait times. I can ily think that there were tech issues on your site. **I sent an email and receive a message that bookings would not refund despite the confirmation that I had in fact not gone to the hotel. The hotel was willing to acknowledge that thy wanted to do something for me but BOOKINGS was hold firm. **Is this the customer service you offer? The record number on the booking is so small at the bottom that it appears you wanted me to miss the double booking. I am imagining how often this happens. Please CALL me at ***-***. I’ve already received unsatisfactory email customer service from your “care” team. I did fill out at least one survey. But want satisfaction. I hate to connect with my CC company although they are more responsive that yours.

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Booking.com

Refund My Booking issue
Reported by GetHuman-kpercak
Oct 17th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 27835 others
0 customers following this

Timeline

GetHuman-kpercak started working on this issue
Oct 17th, 2019 2:58pm
GetHuman-kpercak indicated the issue is not fixed yet.
Oct 17th, 2019 7:18pm
GetHuman-kpercak indicated the issue is not fixed yet.
Oct 18th, 2019 4:16pm
GetHuman-kpercak indicated the issue is not fixed yet.
Oct 18th, 2019 4:23pm
GetHuman-kpercak indicated the issue is not fixed yet.
Oct 18th, 2019 4:23pm
GetHuman-kpercak indicated the issue is not fixed yet.
Oct 18th, 2019 9:23pm

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