I accidentally booked two properties for the same date both are nonrefundable although...

GetHuman3781412's customer service issue with Booking.com from October 2019

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman3781412's own words
I accidentally booked two properties for the same date both are nonrefundable although I have contacted Casa Laura Sorrento and been told it was no problem to cancel but that the Credit must be processed by Booking.Com as the property does not have my credit card number. Please help me with this matter and book them both on your site I need your help badly my confirmation number for this property is ***-***-**** pin code is **** *thank you so much *Patricia Riddle

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Booking.com

Customer service issue
Reported by GetHuman3781412
Oct 17th, 2019 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 27811 others
0 customers following this

Timeline

GetHuman3781412 started working on this issue
Oct 17th, 2019 12:34pm
GetHuman3781412 indicated the issue is not fixed yet.
Oct 20th, 2019 12:41pm
GetHuman3781412 indicated the issue is not fixed yet.
Oct 20th, 2019 4:26pm
GetHuman3781412 indicated the issue is not fixed yet.
Oct 20th, 2019 8:01pm

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