Hello,*I reserved on booking.com as an Egyptian citizen from Cairo to Marsa Alam starti...

GetHuman-naneesmo's Complaint About My Stay issue with Booking.com from October 2019

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The issue in GetHuman-naneesmo's own words
Hello,*I reserved on booking.com as an Egyptian citizen from Cairo to Marsa Alam starting from **** to ****, the booking was confirmed by the hotel "Blue House Hotel" with the price shown to me on booking.com and it was for *,*** Egyptian pounds for * nights full board for * guests and we have paid by credit card in advance the full amount* the confirmation number was******************** &*PIN:******* .*WE HAVE BEEN SCAMMED since the minute we arrived to the hotel and we were forced to pay **$ dollars EXTRA because*the hotel received our booking request as we are Thailand citizens not Egyptians and these extra fees are for changing the nationality in the booking request in addition*that the hotel said to us that the price we paid in advance is a scam*price from booking basic website and that is not the real price the hotel presenting for their guests.**All this week we have been trying to solve this issue over the phone with booking.com, we had called them more than dozen of times and finally the customer service agent told us "WE CAN'T HELP YOU".*NOTE: we left the hotel only after two days as we couldn't stand the situation that we have been scammed by your side as it was not acceptable by our side and we are going to escalate this issue to the upper levels "Egyptian Consumer Protection Agency" to retrieve the extra money we have been forced to pay with no right from your side.*Kindly find the attached files* a screen shot from the confirmation*mail sent to me by booking.com and confirmed*by the hotel with the full fees we paid*in advance plus an invoice from the hotel stating the extra fees we paid for the scam we have been through and that the hotel confessing the scam we have been through by booking basic.

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Booking.com

Complaint About My Stay issue
Reported by GetHuman-naneesmo
Oct 16th, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 27690 others
0 customers following this

Timeline

GetHuman-naneesmo started working on this issue
Oct 16th, 2019 9:00am

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