Travel advisor directed me to Booking.com as I tried to make reservations at the Ethan...

GetHuman-cmfoxtro's Refund My Booking issue with Booking.com from October 2019

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The issue in GetHuman-cmfoxtro's own words
Travel advisor directed me to Booking.com as I tried to make reservations at the Ethan Allen Inn in Danbury, CT. Reservations were made for check in ****, check out ****, booking number **********. Once we arrived we realized the Ethan Allen was too difficult to access from the residence in South Salem that we had to travel to and from several times a day, including at night. Very rural, dark roads and rather dangerous due to deer. My husband is ** and I’m **. I’ve driven all over Europe and Ireland, but have never been so stressed driving at night on those roads. We determined we could not stay in Danbury and checked out after one night. Only after checking out were we informed we would have to go through Booking.com to request a refund. From what I can discern we are not due a refund, which is rather disconcerting, as I’ve never encountered this policy about an early check out in all my years of travel. I hope this can be resolved to my satisfaction. Sincerely, Colleen Murphy

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Booking.com

Refund My Booking issue
Reported by GetHuman-cmfoxtro
Oct 2nd, 2019 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 26303 others
0 customers following this

Timeline

GetHuman-cmfoxtro started working on this issue
Oct 2nd, 2019 4:55pm
GetHuman-cmfoxtro indicated the issue is not fixed yet.
Oct 3rd, 2019 1:45am
GetHuman-cmfoxtro indicated the issue is not fixed yet.
Oct 3rd, 2019 1:46am

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