Travel advisor directed me to Booking.com as I tried to make reservations at the Ethan...

Travel advisor directed me to Booking.com as I tried to make reservations at the Ethan Allen Inn in Danbury, CT. Reservations were made for check in ****, check out ****, booking number **********. Once we arrived we realized the Ethan Allen was too difficult to access from the residence in South Salem that we had to travel to and from several times a day, including at night. Very rural, dark roads and rather dangerous due to deer. My husband is ** and I’m **. I’ve driven all over Europe and Ireland, but have never been so stressed driving at night on those roads. We determined we could not stay in Danbury and checked out after one night. Only after checking out were we informed we would have to go through Booking.com to request a refund. From what I can discern we are not due a refund, which is rather disconcerting, as I’ve never encountered this policy about an early check out in all my years of travel. I hope this can be resolved to my satisfaction. Sincerely, Colleen Murphy