We have lost our booking reservation and my husband has retired and no longer has acces...

GetHuman-leonkay's customer service issue with Booking.com from October 2019

Help with my Booking.com issue
The issue in GetHuman-leonkay's own words
We have lost our booking reservation and my husband has retired and no longer has access to the original email address. How can we get the reservation emailed to our home email address. *Our reservation is for Leon & Helen Kay for the night of the ** December **** at the Hyatt Regency Houston. Our home email address is *****@***.com His previous email address which was at his office was *****@***.com*Thank you very much.

GetHuman-leonkay did not yet indicate what Booking.com should do to make this right.

How GetHuman-leonkay fixed the problem
Good day. We were unable to obtain a copy of our original booking to make a change. *I have now done a new booking and extended it with one day (see attachment)
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Customer service issue
Reported by GetHuman-leonkay
Oct 2nd, 2019 - a year ago
Fixed
GetHuman-leonkay shared how to fix
Seen by 14 customers so far
Similar issue to 26287 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-leonkay started working on this issue
Oct 2nd, 2019 3:01pm
GetHuman-leonkay confirmed the issue is fixed. Hooray!
Oct 3rd, 2019 8:10am

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