Hello, I would like to cancel this reservation but there is no PIN NUMBER associated wi...

GetHuman-philconm's customer service issue with Booking.com from September 2019

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Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman-philconm's own words
Hello, I would like to cancel this reservation but there is no PIN NUMBER associated with it as you can see in the confirmation e-mail, for unfortunately I I have to attend a funeral*****Reservation *: ******** **Yahoo***Inbox****Grand Canyon Hotel via Booking.com ******@***.com**To:******@***.com****Aug ** at *:** AM***The accommodation provider takes full responsibility for the content of this message, sent via Booking.com***Aug **, **** **Dear PHILIP CONMY,**Thank you for choosing our hotel for your upcoming stay. We are pleased to have you staying with us and want you to know that we will do everything possible to make your stay pleasant and enjoyable.*Check-in: *:**pm - *:**pm Only - **Early*Late check in possible with $** call out fee *Williams is a small village where hotels*shops*restaurants close about *pm nightly. We do not staff the hotel ** hours*day.*To enhance your stay and visit to our community we encourage you to visit www.visitwilliamsaz.com or experiencewilliams.com*You may find there is too much to do.*Check-out: Before **:**am**Your reservations details are as follows: *Confirmation *: *********Arrival Date: Oct **, *****Departure Date: Oct **, ****** of Nights: *** of Adults: ****Room Type: Double Rooms Shared Bathroom *Total $ **.****Our Policies:*Grand Canyon Hotel (since ****) is an exclusive property where every guest reservation is very important and special to us. If your travel plans change and you must cancel your reservation, please call the original source of booking at least * (two) days prior to your arrival date to cancel your reservation.*In the unlikely event that you must cancel with less than two (*) days notice, sh orten your stay or check out early, please understand that we must ask you to take responsibility for your entire reservation. You will be charged for the entire reservation. We strongly encourage you purchase trip insurance. In order to modify or cancel reservation please contact the original source of booking.*Rates*policies are subject to change.*The Hotel is non smoking*Sorry absolutely no pets. (Please call for help in making arrangements to board your pet locally.)**Directions:*Exit *** off Interstate **. South to Route **. Corner of *nd Street and Route **, Williams, Arizona**We are looking forward to seeing you here. **Sincerely, *Oscar and Amy*****Booking.com will receive and process replies to this email as set forth in the Booking.com Privacy Statement.

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Booking.com

Customer service issue
Reported by GetHuman-philconm
Sep 30th, 2019 - a year ago
Not resolved
Seen by 12 customers so far
Similar issue to 26103 others
0 customers following this

Timeline

GetHuman-philconm started working on this issue
Sep 30th, 2019 4:18pm

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