The Craigmonie Hotel in Inverness hotel is very tired and run down. I feel it is misrep...

GetHuman-magskhan's Complaint About My Stay issue with Booking.com from September 2019

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The issue in GetHuman-magskhan's own words
The Craigmonie Hotel in Inverness hotel is very tired and run down. I feel it is misrepresented on the booking. Com website and the prices charged are to expensive for the quality of the hotel. Our apartment had stained furniture and peeling paint and water damage around the bath. The bed was old and the mattress uneven. The stair carpet was very worn and wallpaper in our sitting area had been damaged. We used the pool and were very disappointed. The female changing room had a very foisty smell with green slime as well as black mould in the shower. There were no keys for the lockers and we were the only people in the pool so they hadn't been used by anyone else. There were only two wooden loungers with no cushions so they were very uncomfortable. The chairs in the dining room were old and stained. There were many staff smoking outside around the hotel near doorways so the smell of smoke came indoors. We paid a substantial amount of money for this hotel to give ourselves a treat after a long driving holiday. We were very disappointed and were shocked at the prices charged given the poor state of the hotel.

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Booking.com

Complaint About My Stay issue
Reported by GetHuman-magskhan
Sep 28th, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 25913 others
0 customers following this

Timeline

GetHuman-magskhan started working on this issue
Sep 28th, 2019 4:56pm

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