I booked clc-kusadasi-golf-spa-resort via Booking.com for five people ,they offer us Pe...

GetHuman3620389's Refund My Booking issue with Booking.com from September 2019

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The issue in GetHuman3620389's own words
Refund ... I booked clc-kusadasi-golf-spa-resort via Booking.com for five people ,they offer us Penthouse Apartment .My Confirmation number: ********.NON REFUNDABLE.*unfortunately as you could see no where mention about ,THERE IS NO LIFT TO REACH THE PENT HOUSE.*www.booking.com*hotel*tr*clc-kusadasi-golf-spa-resort.en-gb.html*room***********After arriving to hotel,and knowing we cannot refund the payment,the second day ,I asked the hotel management to kindly change to ground floor apartment three bedroom since I am suffering from Fibromyalgia and my yonger niece from Asthma both condition and having ** steps climbing up and down everyday in order to get food not advisable .But the mangement was only agree to change to two bedrooms which it was n't what we paid and impossible since my son wanted his own bed and not uncomfrtable sofa for ** nights. after three days staying my sister left with her two children since was fearing of her daughter can not manange ** nights going up and down steps.I asked the mangement to atleast pay partly refund since it was only me and my son, but he refused and showed us non-refundable policy.After six days of boring times staying in top floor,I asked my nephew to join us since my son had nobody to keep him company, the hotel mangement accepted and he stayed for four days.Our holiday spoiled by booking.com not mentioning NO LIFT TO REACH THE PENT HOUSE,by BEING NON REFUNDABLE,MY SISTER AND HER TWO DOUGHTERS HOLIDAYS SPOILED ,I STUCKED AND STREESED IN PENT HOUSE, most of the time instead of relaxing. Even recptionists felt bad about all these happening to us.You could ask the receptions and management of hotel and they will acknowledge the unfortunate situation we had there. I would like to get refund for awful experience we had,refund for my sister and her two girls left early since of problem with steps.Booking .com also did not metion no suitable with people with disability or climbing steps or with children.*thank you regards Mrs Mahshid mitchell

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Refund My Booking issue
Reported by GetHuman3620389
Sep 20th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 25137 others
0 customers following this
Items needed
Name on the booking
Booking reference
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Timeline

GetHuman3620389 started working on this issue
Sep 20th, 2019 10:47am
GetHuman3620389 indicated the issue is not fixed yet.
Sep 20th, 2019 3:20pm
GetHuman3620389 indicated the issue is not fixed yet.
Sep 21st, 2019 11:01am
GetHuman3620389 indicated the issue is not fixed yet.
Sep 21st, 2019 2:18pm
GetHuman3620389 indicated the issue is not fixed yet.
Sep 23rd, 2019 10:56am