I booked a stay at the Hampton Inn in Islandia New York for August ** - **, ****. The...

GetHuman-mwaisler's Complaint About My Stay issue with Booking.com from September 2019

Help with my Booking.com issue
First: share to improve GetHuman-mwaisler's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-mwaisler's own words
I booked a stay at the Hampton Inn in Islandia New York for August ** - **, ****. The information on your page showed that this property had free parking. When I arrived, I was told that the parking situation had recently changed. Now they were charging $** per night. I requested to speak to the manager, but I was told the fee is not negotiable, and that the manager was too busy to talk anyway. I would like to be credited for this amount, as it was not disclosed. I could have gone to a better hotel for the extra $** per night and not dealt with substandard room conditions. Hilton will not help, stating it is a property decision, not theirs. Do I have any recourse with you before I go to my credit card company? *Mary Waisler******@***.com****-***-****

GetHuman-mwaisler did not yet indicate what Booking.com should do to make this right.

How GetHuman-mwaisler fixed the problem

We are waiting for GetHuman-mwaisler to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Complaint About My Stay issue
Reported by GetHuman-mwaisler
Sep 5th, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 23790 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN


GetHuman-mwaisler started working on this issue
Sep 5th, 2019 11:45am

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Free: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians