I booked a stay at the Hampton Inn in Islandia New York for August ** - **, ****. The...

GetHuman-mwaisler's Complaint About My Stay issue with Booking.com from September 2019

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The issue in GetHuman-mwaisler's own words
I booked a stay at the Hampton Inn in Islandia New York for August ** - **, ****. The information on your page showed that this property had free parking. When I arrived, I was told that the parking situation had recently changed. Now they were charging $** per night. I requested to speak to the manager, but I was told the fee is not negotiable, and that the manager was too busy to talk anyway. I would like to be credited for this amount, as it was not disclosed. I could have gone to a better hotel for the extra $** per night and not dealt with substandard room conditions. Hilton will not help, stating it is a property decision, not theirs. Do I have any recourse with you before I go to my credit card company? *Mary Waisler******@***.com****-***-****

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Booking.com

Complaint About My Stay issue
Reported by GetHuman-mwaisler
Sep 5th, 2019 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 23790 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-mwaisler started working on this issue
Sep 5th, 2019 11:45am

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