I tried multiple times to book Via Veneto Luxury Suites via Booking.com on Friday * Aug...

GetHuman3409409's Refund My Booking issue with Booking.com from August 2019

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The issue in GetHuman3409409's own words
I tried multiple times to book Via Veneto Luxury Suites via Booking.com on Friday * August but was unsuccessful. The system asked for an alternative credit card, I also tried this but was again unsuccessful. *Your company however did debit my accounts (three times on my one credit card and once on my other credit card).*I did receive emails to say that I will be credited for all these transactions.*Please confirm the following:**)*That I will be credited for all four transactions and when I will be credited.**)*That no booking was made at Via Veneto Luxury Suites in my name.*I will appreciate if you can respond by email with this confirmation to P*****@***.com *Reference numbers ARN are:*************, ************, ************ and ***************.

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Booking.com

Refund My Booking issue
Reported by GetHuman3409409
Aug 12th, 2019 - a year ago
Not resolved
Seen by 4 customers so far
Similar issue to 21306 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3409409 started working on this issue
Aug 12th, 2019 8:37am
GetHuman3409409 indicated the issue is not fixed yet.
Aug 15th, 2019 8:52am