Just trying to make my first hotel reservation through Booking.com. Very frustrating...

GetHuman3366411's customer service issue with Booking.com from August 2019

Help with my Booking.com issue
The issue in GetHuman3366411's own words
Just trying to make my first hotel reservation through Booking.com. Very frustrating. The reservation is supposed to be at Koji Garden, Lembogan, Bali for * nights from Oct *. Finished with filling in all my Visa Card information, but not even sure if it went through. Tried to cancel it but couldn't find a way to do it, as your online site shows no booking for me yet. I would like to cancel this reservation for now. Can u help me, PLEASE?**(please check if my e-mail contact is already on your file, and if the reservation went through or not. If so, please cancel).

GetHuman3366411 did not yet indicate what Booking.com should do to make this right.

How GetHuman3366411 fixed the problem
It was a computer problem that came through later. The hotel was also helpful. Wish the software had a better interface as there was no confirmation. The charge was higher and I had to cancel, messy.
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Booking.com

Customer service issue
Reported by GetHuman3366411
Aug 4th, 2019 - 3 years ago
Fixed
GetHuman3366411 shared how to fix
Seen by 7 customers so far
Similar issue to 20376 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3366411 started working on this issue
Aug 4th, 2019 1:40pm
GetHuman3366411 confirmed the issue is fixed. Hooray!
Aug 4th, 2019 10:20pm

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