Was estatic with bookn.com cust serv named Sal i think. She took wut i complained about with front desk person Monica who said my reserc. Was cancelled due to it being a *rs party bookn who did reserv. Her boss whos out of country and manager out of town, she'd only gicw me rm.cor * night. It was booked for ***-****. In the end i went to office and paid diff of my original cost. Thanks alot.
GetHuman699374's Complaint About My Stay issue with Booking.com from August 2019
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Booked rrm **** for * nites ***-*. W country inn*stes eagle pass del rio drive. Calld them no answer until next shift. Made reserv then total ***$ approx. I called another time cking how many beds, thought *. No only king but Susan(mgr) i was told may do that*me same rates. I called her and was dissApointed she cudnt. Ok i arrive *dy abt *.**p and ha called **miles b* arrival and spoke w Susan asking her to plz have a*c on. Got here and. A monica on duty Susan just left snd is out of town (wut**) and that the "boss man" like cancelled my reserv bcaz of gtoup cumn and *rd party bokings arent guaranteed. I was never told this and wen i realized i hadnt done *rd party bk. She told me i cud only get *nite not *nites. So first did i do *rd party bookng and if not my resrv shudnt been nulinvoid. I very p.o. esp after drivn from san antonio. No if this is so i know no one will give cheaper price at this time. Plz i need help or direction n wut to do and who to go* bout this. Plz call me asap **********. Have a reserv* *.
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GetHuman699374 confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 5:57am
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