Was estatic with bookn.com cust serv named Sal i think. She took wut i complained about with front desk person Monica who said my reserc. Was cancelled due to it being a *rs party bookn who did reserv. Her boss whos out of country and manager out of town, she'd only gicw me rm.cor * night. It was booked for ***-****. In the end i went to office and paid diff of my original cost. Thanks alot.

GetHuman699374's Complaint About My Stay issue with Booking.com from August 2019

Help with my Booking.com issue
The issue in GetHuman699374's own words
Booked rrm **** for * nites ***-*. W country inn*stes eagle pass del rio drive. Calld them no answer until next shift. Made reserv then total ***$ approx. I called another time cking how many beds, thought *. No only king but Susan(mgr) i was told may do that*me same rates. I called her and was dissApointed she cudnt. Ok i arrive *dy abt *.**p and ha called **miles b* arrival and spoke w Susan asking her to plz have a*c on. Got here and. A monica on duty Susan just left snd is out of town (wut**) and that the "boss man" like cancelled my reserv bcaz of gtoup cumn and *rd party bokings arent guaranteed. I was never told this and wen i realized i hadnt done *rd party bk. She told me i cud only get *nite not *nites. So first did i do *rd party bookng and if not my resrv shudnt been nulinvoid. I very p.o. esp after drivn from san antonio. No if this is so i know no one will give cheaper price at this time. Plz i need help or direction n wut to do and who to go* bout this. Plz call me asap **********. Have a reserv* *.

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Booking.com

Complaint About My Stay issue
Reported by GetHuman699374
Aug 3rd, 2019 - a year ago
Fixed
Seen by 16 customers so far
Similar issue to 20204 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman699374 started working on this issue
Aug 3rd, 2019 1:51am
GetHuman699374 confirmed the issue is fixed. Hooray!
Aug 3rd, 2019 5:57am