Solve it by canceling the Aug *-* booking and refunding the cost of the Bradbury Motel in Big Springs Tx. THAT'S how booking. com can fix it and CALL ME ACK S pro.ised gethuman. The waiting time has been * .minutes for an hour*

GetHuman3359556's Question About A Booking issue with Booking.com from August 2019

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The issue in GetHuman3359556's own words
Booked Bradbury Motel in Big Spring, Tx for Aug *-*. Arrived, looks like Bates Motel without the big house on the hill. Walked in room, immediately was bitten by some thing.... We left the key and immediately booked another hotel in the city.Unfortunately, booked same hotel on Aug *-*. Want to cancel. DO NOT HAVE confirmation number or pin , which the automaton robot answer insisted upon. The name on the booking is Hilario Mendoza and the last * digits of the card used are ****. Needless to say, I am more than a little unhappy about the situation and want tha Aug*-* reservation CANCELED. A refund on the original booking would be appreciated, but are willing to take the loas rather than spend * second more on that property.
AGAIN!!!!!CANCELING the Aug *-* booking at the Bradbury Motel in Big Springs, Tx and defunding the reservation cost for Aug *-*. (THIRD TIME that request has been made)
We've been customers for more than * years.
Calling booking.com directly: robot voice wouldn't take call without confirmation number, WHICH WE DO NOT HAVE
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Booking.com

Question About A Booking issue
Reported by GetHuman3359556
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 20181 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3359556 started working on this issue
Aug 2nd, 2019 11:28pm

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