I was scammed by a booking.com agent. He was from India. I was trying to book a hotel...

GetHuman-barbfeld's customer service issue with Booking.com from August 2019

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The issue in GetHuman-barbfeld's own words
I was scammed by a booking.com agent. He was from India. I was trying to book a hotel when my phone froze on a property. I tried rebooting many times but nothing happened, I then removed booking.com from my phone and it was still there, I called a rep and asked for the technical dept and thats how I got the man who scammed me. He fixed the problem right away and said he will book my room for that night. Was told they dont take credit cards on the phone and asked me to go to Walmart and buy a $**.** gift card from Google Play. I am ** years old and I didnt know what kind of card that was. He then asked me to goto the card and read him the numbers on the card and then told me I had to give him more because he had the wrong amount and will refund me the difference. That was for $**.oo . I did that stupid me.Then he tells me to go to another store and get a card for $***.** I could barely hear him the connnection was very bad. The girl in the store told me what a google play card is and I got scammed. When I accussed him of being scammed he but on his so called supervisor who was telling me they were going to send me back the difference. They then gave me a wrong confirmation number and the wrong name of the hotel. Thank g-d the address of the hotel was correct. I paid them when I got there. I tried to call someone after that but always was given a person from INDIA and I hung up. The date was July **th. I started using another site and always the hotel was from booking.com. I had to book another day and had no problems and thenI booked again and couldnt get a confirmation number. After that I had to call alll the motels because your site couldn't be trusted. If you cannot do anything about this I going to send a letter to AARP and post this on facebook. Its very hard trusting people from the US but employing people from India.they can get away with anything and nothing can be done about it.

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Booking.com

Customer service issue
Reported by GetHuman-barbfeld
Aug 2nd, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 20156 others
0 customers following this

Timeline

GetHuman-barbfeld started working on this issue
Aug 2nd, 2019 8:31pm