My family and I stayed from **th – **th July in Room H***.* *This is our third time vis...

GetHuman-jkingki's Complaint About My Stay issue with Booking.com from July 2019

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The issue in GetHuman-jkingki's own words
My family and I stayed from **th – **th July in Room H***.* *This is our third time visiting these apartments and unfortunately we have a very bad experience on this occasion.* *The property is no longer a * star rating, my reasons why are listed below (also see attached photos)* **.* Our towels are now only changed every * days, in our * day visit we had fresh towels * times.**.*Toilet paper was not left in our room in * occasions and we were asked to go to reception and collect it**.*I was advised bed linen is changed weekly, although ours was not changed in * days (see photo)**.*The patio door lock in the living area was broken and did not lock or close properly (see photo)**.*The tiles were falling off on the patio area (see photo) **.*Patio furniture was extremely dirty (see photo)**.*The chair in living room was also very dirty (see photo)**.*The roman blind in the children’s bedroom was badly stained (see photo)**.*Our towels were lifted from sun loungers after ** minutes (**.**am – **.**am) on * separate occasions***.*The paving area pool was broken and caused my son to slip and fall (see photo)***.*The surface was lifting of the pool (see photo)***.*The shuttle bus advertised was not in operation as the driver broke his wrist, the cost to us was ** euros for taxis.* * *Our invoice to stay at these apartments was *,*** euros for * nights, we also spent around *** euros in your snack shop, for lunch and drinks.*I would like to what compensation we will be offered or I will have no alternative only to contact trip advisor, booking.com and social *media with my findings.* * *Paul King

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Booking.com

Complaint About My Stay issue
Reported by GetHuman-jkingki
Jul 26th, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 19281 others
0 customers following this

Timeline

GetHuman-jkingki started working on this issue
Jul 26th, 2019 1:46pm

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