I reserved a room at the Living Stone Golf Resort in Collingwood for * nights July...
GetHuman3311801's customer service issue with Booking.com from July 2019
Help with my Booking.com issue
First: share to improve GetHuman3311801's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3311801 may need:
Name on the booking, Booking reference, and 4 digit PIN
The issue in GetHuman3311801's own words
I reserved a room at the Living Stone Golf Resort in Collingwood for * nights July **-**th. I booked my room via booking.com. The purpose of my travel was to attend a four day rock concert event held in Stayner Ontario. The event got cancelled the week before the event and the venue declared bankruptcy. When I made my reservation with booking.com I was not aware that they charged my credit card ***.** immediately. I have used booking.com many times in the past and never had an issue, and I always paid for my room when I checked into the motel that I had booked with. NEVER have I had to pay in advance for my room. Seeing the event was cancelled, it was not my fault and was not within my control. I have contacted booking.com and was advised I could cancel my reservation, in which I cancelled. I called the resort to get my credit card refunded the ***.** and I have not been refunded. I called them and they told me I would not be getting my money back as I booked with booking.com and there was a no refund policy. I am now out ***.** and the resort will not help me out, and so I am reaching out to booking.com to see if they could honour my cancellation of this reservation. I am a hard working person that works hard for her money and am not in a financial position to lose ***.** on my credit card.......I would greatly appreciate it if you could review my concern and credit my credit card this amount of money. thank you Tina Turner
GetHuman3311801 did not yet indicate what Booking.com should do to make this right.
I have an issue with Booking.com too
How GetHuman3311801 fixed the problem
We are waiting for GetHuman3311801 to fix the problem and share the solution with the rest of us customers.
Please help with my Booking.com issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Booking.com customer problems.