I reserved a room at the Living Stone Golf Resort in Collingwood for * nights July...

GetHuman3311801's customer service issue with Booking.com from July 2019

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The issue in GetHuman3311801's own words
I reserved a room at the Living Stone Golf Resort in Collingwood for * nights July **-**th. I booked my room via booking.com. The purpose of my travel was to attend a four day rock concert event held in Stayner Ontario. The event got cancelled the week before the event and the venue declared bankruptcy. When I made my reservation with booking.com I was not aware that they charged my credit card ***.** immediately. I have used booking.com many times in the past and never had an issue, and I always paid for my room when I checked into the motel that I had booked with. NEVER have I had to pay in advance for my room. Seeing the event was cancelled, it was not my fault and was not within my control. I have contacted booking.com and was advised I could cancel my reservation, in which I cancelled. I called the resort to get my credit card refunded the ***.** and I have not been refunded. I called them and they told me I would not be getting my money back as I booked with booking.com and there was a no refund policy. I am now out ***.** and the resort will not help me out, and so I am reaching out to booking.com to see if they could honour my cancellation of this reservation. I am a hard working person that works hard for her money and am not in a financial position to lose ***.** on my credit card.......I would greatly appreciate it if you could review my concern and credit my credit card this amount of money. thank you Tina Turner

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Booking.com

Customer service issue
Reported by GetHuman3311801
Jul 25th, 2019 - 2 years ago
Not resolved
Seen by 16 customers so far
Similar issue to 19203 others
0 customers following this

Timeline

GetHuman3311801 started working on this issue
Jul 25th, 2019 9:15pm