I am trying to cancel a booking, and booking.com have stated the hotel will not accept...

GetHuman3274932's customer service issue with Booking.com from July 2019

Help with my Booking.com issue
The issue in GetHuman3274932's own words
I am trying to cancel a booking, and booking.com have stated the hotel will not accept the cancellation, I have contacted the hotel directly who state that they have not been approached by Booking.com and yes they would accept cancellation. This appears to be a Scam on behalf of Booking.com. Their confirmation number is **********. Thank you. Brian Powley
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Booking.com

Customer service issue
Reported by GetHuman3274932
Jul 19th, 2019 - 5 mos ago
I have an issue with Booking.com too
Fixed
Seen by 17 customers so far
Similar issue to 18298 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman3274932 started working on this issue
Jul 19th 2:57pm
GetHuman3274932 confirmed the issue is fixed. Hooray!
Jul 22nd 3:20pm