I booked a room for * nights at Redwood Inn in Santa Rosa online through booking.com. W...

GetHuman3266275's Refund My Booking issue with Booking.com from July 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3266275's own words
I booked a room for * nights at Redwood Inn in Santa Rosa online through booking.com. When I arrived no more than ** minutes later, the room had been sold and no other rooms were available. Confirmation * ********** under Marianne Schwarz-Kesling. The hotel manager said I would have to call to cancel and get a refund because they were not allowed to by booking.com. I want a complete refund for the two nights in the amount of $***.** with no cancellation fees as I did not want to cancel the room- they sold the room even though it had already been booked. She said it got busy and she didn’t get a chance to close out booking.com listing.

GetHuman3266275 did not yet indicate what Booking.com should do to make this right.

How GetHuman3266275 fixed the problem
I emailed booking.com when I could not reach them either directly or through you by phone. They emailed back in a timely manner, cancelled the reservation at no cost and offered to take receipts from me if I had to book at another place at a higher cost (I found another place at no extra cost.) I suggest those of you waiting for a reply try emailing booking.com instead- this was the most hassle free way to contact them and it was a quick resolution.
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Booking.com

Refund My Booking issue
Reported by GetHuman3266275
Jul 18th, 2019 - 2 years ago
Fixed
GetHuman3266275 shared how to fix
Seen by 13 customers so far
Similar issue to 18132 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman3266275 started working on this issue
Jul 18th, 2019 1:32am
GetHuman3266275 confirmed the issue is fixed. Hooray!
Jul 18th, 2019 4:41pm

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