Dear Booking.com**We made a reservation at this property thinking it is a hotel just li...

GetHuman-smanukya's Complaint About My Stay issue with Booking.com from July 2019

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The issue in GetHuman-smanukya's own words
Dear Booking.com**We made a reservation at this property thinking it is a hotel just like it was advertised on your website(app).*Upon check in we were met with a horrible room. This place is wrongly advertised as a hotel, it is not even worth to be called a motel. *There were drug syringe caps, marijuana roaches and smell, blood stains on the bed and curtains, cigarette butts in the sink and all over the property, the room smelled horrible and was so dirty that I cannot even describe it.*We have our kids with us and there is absolutely no way we would ever stay in that room. We called you asking for some kind of solution to this issue and to find another room for us. We were connected to a marriott property that could not accommodate, they had no rolling beds and were offering king size beds in each room.*We ended up booking another hotel and paid $****.**. I am expecting that booking.com will make this right to us and we will be reimbursed for the difference as this whole experience was not pleasant and it took us over * hours to finally check in at a hotel that is clean and safe for a family.*Attached I am sending you pictures of the room and I am expecting to be reimbursed for the difference we ended up paying in order to enjoy our small vacation. *I appreciate your time and I am looking forward to hearing from you asap.*Regards,**Sona

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Booking.com

Complaint About My Stay issue
Reported by GetHuman-smanukya
Jul 4th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 16820 others
0 customers following this

Timeline

GetHuman-smanukya started working on this issue
Jul 4th, 2019 7:37am

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