I have a new reservation (***********) in Salzburg from *.** to *.** for * people and t...

GetHuman3191756's Refund My Booking issue with Booking.com from July 2019

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Before contacting them, items GetHuman3191756 may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3191756's own words
I have a new reservation (***********) in Salzburg from *.** to *.** for * people and two rooms. The same was requested from the private home that I had reserved before I canceled it due to THEIR MISTAKE OF SUDDENLY ONLY OFFERING US ONE ROOM, EVEHN THOUGH THE PRICE REMAINED THE SAME(FOR * ROOMS). This is the reason for our cancelation.*However, they may charge us EUR ** or ** for the cancellation. That is unacceptable. I emailed the owners twice and booking.com, but still have not heard back from either. I want that fee waived NOW.
This is a big time waist and frustrating to get no one's answers and disconnected phones from customer service.*Folks, you may be on your own with this company.
having any charges refunded
apparently, Bookings does not respect long time customers?!!!
* emails---but no response
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Renting an apartment
Refund My Booking issue
Reported by GetHuman3191756
Jul 3rd, 2019 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 16803 others
0 customers following this


GetHuman3191756 started working on this issue
Jul 3rd, 2019 9:36pm
GetHuman3191756 indicated the issue is not fixed yet.
Jul 4th, 2019 6:39pm
GetHuman3191756 indicated the issue is not fixed yet.
Jul 5th, 2019 6:36pm

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