I have a new reservation (***********) in Salzburg from *.** to *.** for * people and t...

GetHuman3191756's Refund My Booking issue with Booking.com from July 2019

Help with my Booking.com issue
First: share to improve GetHuman3191756's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3191756 may need:
Name on the booking, Booking reference, and 4 digit PIN
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman3191756's own words
I have a new reservation (***********) in Salzburg from *.** to *.** for * people and two rooms. The same was requested from the private home that I had reserved before I canceled it due to THEIR MISTAKE OF SUDDENLY ONLY OFFERING US ONE ROOM, EVEHN THOUGH THE PRICE REMAINED THE SAME(FOR * ROOMS). This is the reason for our cancelation.*However, they may charge us EUR ** or ** for the cancellation. That is unacceptable. I emailed the owners twice and booking.com, but still have not heard back from either. I want that fee waived NOW.
This is a big time waist and frustrating to get no one's answers and disconnected phones from customer service.*Folks, you may be on your own with this company.
having any charges refunded
apparently, Bookings does not respect long time customers?!!!
* emails---but no response
How GetHuman3191756 fixed the problem

We are waiting for GetHuman3191756 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Booking.com's attention and get better help faster. Tap below to get started.
Having Booking.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Booking.com

Renting an apartment
Refund My Booking issue
Reported by GetHuman3191756
Jul 3rd, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 16803 others
0 customers following this

Timeline

GetHuman3191756 started working on this issue
Jul 3rd, 2019 9:36pm
GetHuman3191756 indicated the issue is not fixed yet.
Jul 4th, 2019 6:39pm
GetHuman3191756 indicated the issue is not fixed yet.
Jul 5th, 2019 6:36pm

Paying Too Much for TV?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers