I was going to Barranquilla to meet a lady I met online but she changed her mind unexpe...

GetHuman-hzoggyie's Refund My Booking issue with Booking.com from June 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman-hzoggyie's own words
I was going to Barranquilla to meet a lady I met online but she changed her mind unexpectedly. Since I had no interest in going to that city before, I decided to contact the property and plead with them to cancel my reservation for free since it was one of these non-refundable deals but I could not reach them. I kept hearing a recorded message in Spanish that said my "service has been suspended" and to pay the arrears if I am a prepaid customer and wanted the service restored. **Since this is the number the property has provided at the Bookings.com website, I was, needless to say, perplexed because I could not imagine why a whole hotel would have their phone number suspended due to lack of payment. **Anyway, if Booking.com can kindly reach out to the property on my behalf, I would appreciate it. I ended up canceling the reservation out of frustration but for what it's worth for the purposes of the requested intervention, the Confirmation * is: **********. The PIN is ****.**Many thanks in advance.**Mr. Zoggyie

GetHuman-hzoggyie did not yet indicate what Booking.com should do to make this right.

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Booking.com

Refund My Booking issue
Reported by GetHuman-hzoggyie
Jun 30th, 2019 - 2 years ago
Fixed
Seen by 13 customers so far
Similar issue to 16540 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-hzoggyie started working on this issue
Jun 30th, 2019 2:57am
GetHuman-hzoggyie confirmed the issue is fixed. Hooray!
Jul 3rd, 2019 3:24am