Hi There,*I have booked the apartment by Booking.com.I have contacted all the people on...

GetHuman-nour_riz's customer service issue with Booking.com from June 2019

Help with my Booking.com issue
The issue in GetHuman-nour_riz's own words
Hi There,*I have booked the apartment by Booking.com.I have contacted all the people on the message to confirm the check in no one did respond till now.I'm traveling today night, what I should do right now?If I asked to cancel the reservations of course you will take the whole money to protect the owner of the property, who is protecting me now???I have family and I'm traveling with them, so what I should do now and how you will fix the problem, how you going to protect me**???*****Confirmation number:*************You just got a new message from the Booking Assistant!**Woodsbury Suite said:**Check in date : Saturday ** June *****Check in time : **:***Check out date: Monday * July *****Check out time : **:***Deposit Pay during Check In : RM ******Dear Noureldin Elshikh ,**Thank you for choosing us and stay in Woodsbury Suite for * nights.***For the process check in detail , please contact**Mages **************or*Ms Pavitra ***************For receipt, you may contact Ms Evian *************Thank you and we wish you have a pleasant stay with Woodsbury Suite**Dear all,**Please be inform that only proper swimming attire is allowed while in the swimming pool, other athletic shorts, walking shorts, jeans or boxers & cotton shorts and tshirt are not allowed. Any owner or their guests who uses the swimming pool must adhere strictly to the rules and regulations. A penalty of RM*** will be fined to the unit owner in respect of any breach committed by their guests or themselves.***Your cooperation and understanding is highly appreciated.***Thank you.

GetHuman-nour_riz did not yet indicate what Booking.com should do to make this right.

How GetHuman-nour_riz fixed the problem
Yes, I have contacted them no one answered, I have booked one night in a hotel nearby till morning.
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Booking.com

Customer service issue
Reported by GetHuman-nour_riz
Jun 29th, 2019 - 2 years ago
Fixed
GetHuman-nour_riz shared how to fix
Seen by 7 customers so far
Similar issue to 16487 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-nour_riz started working on this issue
Jun 29th, 2019 6:58am
GetHuman-nour_riz confirmed the issue is fixed. Hooray!
Jul 2nd, 2019 3:18am

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