Showed *star,but is almost like *star.

GetHuman-drcapri's customer service issue with Booking.com from May 2019

Help with my Booking.com issue
The issue in GetHuman-drcapri's own words
I want to pay for this day and shift to a different better hotel ,with better amenities ... Have booked soul vacations in Goa through you,and paid them the amount.but all his family rooms are booked and he gave us a room climbing the steep staircase,a small bathroom which is not attached to the room,a small queen bed,and no amenities for kids.not a four stars but deserve only two stars.only want to pay for today and pls refund my amount from this place and book me another better place.this place is just not worth it.booking done in my name:Dr Aarti Agarwal.*In reference to your website
They don't realise that for a *star hotel,they are offering no amenities to the customers, mosquitoes and ants , family room comes with a steep staircase, extremely noisy AC,no attached bathroom,but a separate bathroom ,no amenities for kids.
Just take our payment for today and refund remaining amount or shift us to a better hotel with better amenities
Today,we are trying to adjust but my kids are disappointed and mosquitoes and ants are troubling
No
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Booking.com

Ants in room, noisy AC,steep staircase to the room,as we are with a small kid,this is actually risky, mosquitoes,small bed etc..
Customer service issue
Reported by GetHuman-drcapri
May 21st, 2019 - 2 years ago
Fixed
Seen by 20 customers so far
Similar issue to 14254 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman-drcapri started working on this issue
May 21st, 2019 1:07pm
GetHuman-drcapri indicated the issue is not fixed yet.
May 22nd, 2019 3:32am
GetHuman-drcapri indicated the issue is not fixed yet.
May 22nd, 2019 3:46am
GetHuman-drcapri confirmed the issue is fixed. Hooray!
May 22nd, 2019 4:52am

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