I want to pay for this day and shift to a different better hotel ,with better amenities ... Have booked soul vacations in Goa through you,and paid them the amount.but all his family rooms are booked and he gave us a room climbing the steep staircase,a small bathroom which is not attached to the room,a small queen bed,and no amenities for kids.not a four stars but deserve only two stars.only want to pay for today and pls refund my amount from this place and book me another better place.this place is just not worth it.booking done in my name:Dr Aarti Agarwal.*In reference to your website
They don't realise that for a *star hotel,they are offering no amenities to the customers, mosquitoes and ants , family room comes with a steep staircase, extremely noisy AC,no attached bathroom,but a separate bathroom ,no amenities for kids.
Just take our payment for today and refund remaining amount or shift us to a better hotel with better amenities
Today,we are trying to adjust but my kids are disappointed and mosquitoes and ants are troubling