I booked a guest house but it turend out that I was dealing with a travel agency Guesth...

GetHuman2953055's Refund My Booking issue with Booking.com from May 2019

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The issue in GetHuman2953055's own words
I booked a guest house but it turend out that I was dealing with a travel agency Guesthouser that booked a room in an other hotel Cerus hotel, I never was interested in that hotel, and they sold that room fior a much higher price. The booking was not refunnable. It is a sceam and a misuse of booking.com I hope that this will be persecuted and that I will get my payment refunded.*Confirmation number: **********
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Booking.com

Refund My Booking issue
Reported by GetHuman2953055
May 20th, 2019 - a mon ago
I have an issue with Booking.com too
Not resolved
Seen by 1 customer so far
Similar issue to 14189 others
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Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman2953055 started working on this issue
May 20th 12:45pm