Booking number ***********Pin *****Dear customer service:*I tried to cancel above reser...
GetHuman2949613's Refund My Booking issue with Booking.com from May 2019
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Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman2949613's own words
Booking number ***********Pin *****Dear customer service:*I tried to cancel above reservation yesterday***** at *pm, ** hours before my stay,*You would not let me cancel without payment of $**.*I was told by Mayan Monkey I could cancel as long as I did it ** hrs in advance of my reservation.*I went to Mayan Monkey. They can not help me since I made this booking with you!!!*I am in Cabo & my cell phone works.*Can you please call me...**** ***-*****Or email me******@***.com
GetHuman2949613 did not yet indicate what Booking.com should do to make this right.
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How GetHuman2949613 fixed the problem
I have no idea if things got fixed. I returned emails to explain situation, but you send me another message as to results. Please call me*Sharon Barnes**** ***-*****I had reservation at Mayan Monkey in Cabo San Lucas, Mexico***********. Pin *****I tried to cancel ** hours before reservation dates, May **-**...booking would not let me. I called Mayan Monkey May **, ** & **. They told me reservation had been cancelled, no charge.*Do you really know what happened???
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