Booking number ***********Pin *****Dear customer service:*I tried to cancel above reser...

GetHuman2949613's Refund My Booking issue with Booking.com from May 2019

Help with my Booking.com issue
Top Tip from another customer
If Booking.com calls the hotel, and the hotel denies the refund, you can always call the hotel directly yourself to make your case for a refund.
The issue in GetHuman2949613's own words
Booking number ***********Pin *****Dear customer service:*I tried to cancel above reservation yesterday***** at *pm, ** hours before my stay,*You would not let me cancel without payment of $**.*I was told by Mayan Monkey I could cancel as long as I did it ** hrs in advance of my reservation.*I went to Mayan Monkey. They can not help me since I made this booking with you!!!*I am in Cabo & my cell phone works.*Can you please call me...**** ***-*****Or email me******@***.com
GetHuman2949613 did not yet indicate what Booking.com should do to make this right.
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How GetHuman2949613 fixed the problem
I have no idea if things got fixed. I returned emails to explain situation, but you send me another message as to results. Please call me*Sharon Barnes**** ***-*****I had reservation at Mayan Monkey in Cabo San Lucas, Mexico***********. Pin *****I tried to cancel ** hours before reservation dates, May **-**...booking would not let me. I called Mayan Monkey May **, ** & **. They told me reservation had been cancelled, no charge.*Do you really know what happened???
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Booking.com

Refund My Booking issue
Reported by GetHuman2949613
May 19th, 2019 - a mon ago
I have an issue with Booking.com too
Not resolved
GetHuman2949613 shared how to fix
Seen by 12 customers so far
Similar issue to 14137 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN
Timeline
GetHuman2949613 started working on this issue
May 19th 4:33pm
GetHuman2949613 confirmed the issue is fixed. Hooray!
May 22nd 5:45pm
GetHuman2949613 confirmed the issue is fixed. Hooray!
May 22nd 5:45pm
GetHuman2949613 indicated the issue is not fixed yet.
May 22nd 5:53pm
GetHuman2949613 indicated the issue is not fixed yet.
May 22nd 5:54pm
GetHuman2949613 indicated the issue is not fixed yet.
May 23rd 5:39am