Hello, we feel obliged to inform you that pur * nights booking at the Maltings in Shept...

GetHuman2948307's Complaint About My Stay issue with Booking.com from May 2019

Help with my Booking.com issue
The issue in GetHuman2948307's own words
Hello, we feel obliged to inform you that pur * nights booking at the Maltings in Shepton Mallet UK fot ** and ** May has a complete disaster. The accommodation was impossible to find, the directions were useless, signage non*existent, local people had never heard of the place and the contact person did not answer our telephone calls. After * *** hours of searching we had no choice but to find alternative accommodation,. As well as causing stress and frustration this bad experience will cost us extra financial outlay. We are very disappointed and most unhappy. We cannot possibly recommend this accommodation to anyone else. We have notified the owner of the Maltings property by e-mail of our disappointment and of our intention to report this incident to your office. He did contact us by email much later in the night,. By then we booked alternative rooms. Please advise. *Kind regards*Helen and Bert Fine

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Booking.com

Complaint About My Stay issue
Reported by GetHuman2948307
May 19th, 2019 - 2 years ago
Fixed
Seen by 8 customers so far
Similar issue to 14112 others
0 customers following this
Items needed
Name on the booking
Booking reference
4 digit PIN

Timeline

GetHuman2948307 started working on this issue
May 19th, 2019 8:56am
GetHuman2948307 confirmed the issue is fixed. Hooray!
May 23rd, 2019 9:34pm
GetHuman2948307 confirmed the issue is fixed. Hooray!
May 23rd, 2019 9:35pm